Software distribution processes

I've just (somewhat accidentally) downloaded a free PDF from the Novell website (through ZDNet) that provides some advice and best practices for managers and technicians who are charged with packaging and delivering software internally in organisations. It discusses things such as the Windows Installer Service, the PASS model for software distribution, software lifecycle management, license management and corporate inventory management. It offers some very clear models for software distribution and talks about the different kinds of software that can be deployed. It discusses how to repackage legacy software and how to address new software. It also walks through a software packaging process model. Finally it talks through some enterprise challenges, such as establishing standards, and the challenges of distributed packaging teams. It sums up with a list of best practices with some notes on ROI, and it provides a short list of Gartner references. An impressive paper and a fortuitous find!